Privacy Policy — Online MOT Booking Service
Effective Date:01/05/2026
Last Updated: 01/05/2026
1. Introduction
Welcome to Crowcombe Automotive Ltd ("we," "our," or "us"). We provide online MOT booking services and vehicle-related customer support. We are committed to protecting your privacy and handling your personal information in a transparent, lawful, and secure manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you:
Visit our website: Crowombemot.co.uk
Book MOT tests or vehicle services online
Contact us regarding vehicle servicing or repairs
Receive reminders about MOT renewals or appointments
Purchase vehicle-related services from us
Interact with us online or offline
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
When booking an MOT or vehicle service, we may collect:
This may include:
Full name
Email address
Phone number
Vehicle registration number
Vehicle make and model
MOT and service history information you provide
Billing address
Payment details
Appointment booking details
Account login credentials (if applicable)
Any information submitted through booking forms, emails, or customer support requests
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage data
Pages visited
Referral URLs
Cookies and tracking data
Information from Third Parties
We may receive information from:
Payment processors
Analytics providers
Advertising partners
Social media platforms
Publicly available sources
3. How We Use Your Information
We use your information to:
Process and manage MOT bookings and vehicle servicing appointments
Send appointment confirmations and reminders
Contact you regarding your vehicle, booking, or service updates
Process payments and invoices
Maintain vehicle service records
Respond to enquiries and customer support requests
Improve our website and booking systems
Send marketing communications where legally permitted
Detect fraud, abuse, or security threats
Comply with legal and regulatory obligations relating to vehicle testing and business operations
4. Legal Basis for Processing (UK GDPR / GDPR)
If you are located in the United Kingdom or European Economic Area, we process personal data under the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Operate our website
Remember user preferences
Analyse traffic and usage
Improve performance
Deliver relevant advertising
You can manage or disable cookies through your browser settings.
If required by law, we will request your consent before using non-essential cookies.
6. Sharing Your Information
We may share your information with:
Service providers and contractors
Payment processors
Website hosting providers
Analytics providers
Marketing platforms
Legal and regulatory authorities when required by law
We do not sell your personal information unless explicitly stated.
7. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence.
Where required, we use appropriate safeguards to protect your information, including:
Standard contractual clauses
Adequacy decisions
Other legally approved transfer mechanisms
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the type of information and legal requirements.
9. Data Security
We implement reasonable technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no method of transmission or storage is completely secure.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details below.
11. MOT Reminders and Marketing Communications
We may send you MOT reminders and service notifications based on your previous bookings or enquiries where permitted by law.
You may opt out of marketing communications at any time.
12. Third-Party Service Providers
We may use third-party providers to operate our booking system, payment processing, SMS reminders, and email communications.
These providers are only permitted to process your information on our behalf and under appropriate confidentiality and security obligations.
13. Third-Party Links
You may opt out of marketing emails at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
We may still send non-marketing communications related to your account or transactions.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
14. Children's Privacy
Our services are not intended for children under the age of 13 (or the applicable age in your jurisdiction).
We do not knowingly collect personal information from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
16. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Crowcombe Automotive Ltd
Email: Crowcombemot@gmail.com
Website: Crowcombemot.co.uk
Address: Ashfield Farm, Taunton,Somerset, TA44AW
Additional Industry Information
As an MOT and vehicle service provider, we may be required to retain certain booking and vehicle records for legal, insurance, tax, or regulatory purposes.
We do not store full payment card details on our systems unless processed securely through an authorised payment provider.
Vehicle Condition-
When a vehicle is presented for mot you are agreeing that the cambelt / timing has been chain replaced recently or within manufacturers specification.
Charges -
See website booking page for up to date cost of services
MOT Test Booking -
Mot test bookings must be paid for at the point of booking. We accept all major debit and credit cards for online bookings.
Arrival -
Arrive 10mins before the booked time slot to allow customer and vehicle to be booked in.
If running late contact us on 01823 587196- if you are going to be more than 10 minutes late for your allotted time test slot. If you are more than 10minutes late with no contact we may have to rearrange the time/ date of your test slot.
Refunds/ Booking amending -
We have a 24 Hour cancellation policy for this service. If you miss your booked time slot or cancel your slot with less than 24 hours notice the fee you have paid will not be refunded and you will need to rebook and pay the full fee. Refunds canceled in the correct timeframe will be processed and will be refunded to the original payment card. Please allow up to 10 working days for payment to be returned to you. refunds are given if 24hrs notice is not given on 01823 587196
Test slots can be rebooked or changed
Retests -
If you take your vehicle off site to be repaired You have 10 working days to bring the vehicle back for a retest.
If you do not get the vehicle repaired in time you will need to book another full test slot and pay the full amount.
Please call us on 01823 587196 to book a re-test
Crowcombe Automotive ltd
Copyright © 2026 Crowcombe Automotive ltd - All Rights Reserved.